Help with Shim

The quickest way to get help is to email me at dillon@johnsonsoftware.dev. I make Shim on my own, so a reply can take a day or two.

These are the things people usually need.

How do I cancel?

Apple handles the billing, so you cancel with them. On your iPhone, open Settings, tap your name at the top, then Subscriptions, then Shim.

I got a new phone and Pro is gone

Open Shim and tap “Plans and codes” under the week. If your trial is over, the plans screen is already showing. Then tap Restore purchases. You need to be signed in with the Apple Account you subscribed with.

I have a code

On the plans screen, tap “Have a code?” and type it into the sheet Apple shows you.

Can I get a refund?

Apple decides refunds, and I can’t issue one myself. Ask at reportaproblem.apple.com. If that goes nowhere, email me and I’ll help where I can.

Where is my plan kept?

Only on your phone. Shim has no account and doesn’t sync yet, so if you delete the app, your plan goes with it.